Shipping policy

Free shipping over $75

Under $75, the exact cost shows at checkout before you pay.

Ships in 1–3 business days

Monday–Friday, excluding U.S. federal holidays.

Tracking by email

Sent as soon as your order ships. Or use Order Tracking.

U.S. delivery only

We don't ship internationally yet.

Orders are typically processed within 1–3 business days after payment is received. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

During high-volume periods, holidays, or promotions, processing may take longer. If a significant delay affects your order, we'll make reasonable efforts to let you know.

Available shipping methods and charges are shown at checkout based on your delivery address, order details, and carrier availability. Options may include standard or expedited service depending on your location.

Shipping costs can vary by delivery location, order size, package weight, shipping method, and carrier. Any free-shipping promotion is subject to the terms displayed at the time of the promotion.

Delivery times shown at checkout are estimates, not guaranteed delivery dates.

Once your order ships, delivery time depends on the shipping method you chose and the destination. Estimates can be affected by carrier delays, weather, holidays, high shipping volumes, incorrect or incomplete addresses, transportation disruptions, and other circumstances outside our reasonable control.

A shipping delay does not automatically qualify an order for a refund or cancellation.

When your order ships you'll receive a confirmation email with tracking information. Tracking can take some time to become active after the carrier scans the package. You can also check status any time on our Order Tracking page.

Please double-check your name, street address, apartment or unit number, city, state, ZIP code, and phone number at checkout. Ziva Paws is not responsible for delays, returned packages, or extra shipping costs caused by an incorrect or incomplete address.

Spotted an error after ordering? Contact us right away. We'll try to update the address before the order ships, but we can't guarantee changes once an order has entered processing.

Orders are delivered by third-party carriers. Once a package is handed to the carrier, delivery follows the carrier's process, and we can't guarantee delivery on a specific date or time.

If tracking shows "delivered" but you can't find the package, first check around your property and with household members, neighbors, or the carrier. If it's still missing, contact us promptly. We may ask you to confirm your address and delivery details, and may contact the carrier before deciding on a resolution.

Ziva Paws cannot guarantee a replacement or refund for packages confirmed as delivered but lost or stolen afterward.

If your package arrives visibly damaged, photograph the package and the product before throwing away any packaging. Then contact us with your order number, a description of the damage, and the photos.

Received the wrong product, or something's missing? Send us your order number and details as soon as possible. We may ask for photos of what you received. If we confirm the error was ours, we'll make it right, whether that's sending the correct item or issuing a refund.

A package may come back to us because of an incorrect or incomplete address, an uncollected package, refused delivery, carrier restrictions, or other circumstances that prevent delivery.

If the return is due to information or circumstances within your control, additional shipping may apply to send it again. Any refund for a returned package is handled under our Return & Refund Policy.

Ziva Paws currently ships to eligible locations within the United States. We don't offer international shipping unless stated otherwise at checkout. If that changes, shipping charges, delivery estimates, customs requirements, duties, and taxes will be communicated before you complete your order where reasonably possible.

Some products may have shipping restrictions based on size, contents, destination, carrier requirements, or applicable law. If we can't ship an item to your location, we'll contact you with an appropriate resolution.

Your order may occasionally arrive in more than one package if items are processed or fulfilled separately. You'll get separate tracking for each package, and you won't be charged extra shipping just because the order was split unless the applicable shipping terms say otherwise.

We process orders quickly, so contact us immediately if you need to cancel. We can't guarantee cancellation once an order has entered processing, been packed, or shipped. After shipment, you can request a return under our Return & Refund Policy.

Ziva Paws is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier or transportation disruptions, government actions, holidays, labor disruptions, or unexpected spikes in shipping volume. We'll do what we reasonably can to help when these situations occur.