FAQs

Every product page lists actual measurements (chest girth, back length, or bed dimensions in inches), not just S/M/L. Measure your pet, compare to the chart, and size up if they're between sizes.

Returns follow our Return & Refund Policy. Reach out through our contact page with your order number and we'll sort it out.

We select products made for pet use and test them on our own cats first. Always pick items suited to your pet's size, age, and chewing habits, supervise play with toys, and retire anything that gets damaged.

Yes. Most clothing, bedding, and toys work for either; each product page says which pets it's designed for.

Care instructions vary by item and are listed on each product page. When in doubt, wash cool and air dry.

Orders over $75 ship free. Below that, shipping cost is shown at checkout before you pay.

Delivery time depends on your location and shipping method; an estimate is shown at checkout and in your shipping confirmation email. See our Shipping Policy for details.

You'll get a shipping confirmation email with tracking once your order ships. You can also use Order Tracking any time. Tracking can take a day or two to update after the carrier picks up the package.

Carrier delays, weather, and holidays can occasionally slow things down. If tracking hasn't moved for several days, contact us with your order number and we'll look into it.

Code ZIVA10 takes 10% off any order, and orders over $120 automatically save 15%. Discounts apply at checkout.

Contact us as soon as possible after ordering. Once an order is processing or shipped we may not be able to change it, but we'll always do what we can.

All available payment methods (cards, Shop Pay, PayPal, Google Pay and more) are shown at checkout.

Check your spam or promotions folder first. Still nothing? Contact us and we'll resend it.

Review our Return & Refund Policy, then contact us with your order number. We'll send return instructions.

Send us your order number plus clear photos of the item and packaging through our contact page and we'll make it right.

Once approved, refunds are issued to your original payment method; your bank or card provider determines when it appears on your statement.